❓ Frequently Asked Questions (FAQ)
Welcome to F I JEWEL 💎
We’ve answered the most common questions below to make your shopping experience smooth and stress-free.
🛍 1. How do I place an order?
Simply:
- Browse your favourite jewellery pieces
- Add to cart
- Proceed to checkout
- Complete payment
- Receive order confirmation email
After payment confirmation, your order will be processed within 48-72 business hours.
💳 2. What payment methods do you accept?
We accept:
- UPI
- Net Banking
All payments must be completed before dispatch.
🚚 3. How long does delivery take?
- Orders are dispatched within 48-72 hours after payment confirmation
- Delivery takes 5–8 working days
- We provide Pan India shipping
You will receive tracking details once your order is shipped.
📦 4. Which courier service do you use?
We ship through TCS Courier to ensure safe and reliable delivery.
💰 5. Is shipping free?
Shipping charges are ₹60 per order:
- ₹60 courier charge
We offer Free Shipping on orders above ₹999.
Use the applicable coupon code at checkout to avail the offer.
*Offers are subject to change, please check before ordering.
🔁 6. What if my order returns to you?
If the product returns due to:
- Incorrect address
- Not answering delivery calls
- Refusing delivery
You will need to pay the shipping charge again for re-dispatch.
Please ensure:
- Correct address is provided
- Mobile number is active
- Delivery calls are answered.
✨ 7. Is your jewellery anti-tarnish?
Our jewellery is made with high-quality finishing designed for long-lasting shine.
Proper care is essential to maintain its beauty.
💎 8. What should I do to avoid tarnishing? (Care Tips)
To keep your jewellery shining for a long time:
- Keep jewellery dry; avoid exposure to water, chemicals, lotions, and perfumes.
- Store in an airtight pouch (like a zip lock or anti-tarnish pouch).
- Wipe gently with a soft, dry cloth after each wear.
- Avoid wearing during heavy sweating, workouts, or swimming.
Proper care = long-lasting shine ✨
Follow our Care Instruction Available on website. {Size Guide &Care}
🎁 9. Do you offer discounts?
Yes! 💖
We frequently offer:
- Free shipping
- 10% off on next purchase when you tag us on Instagram
- Special festive offers
- Limited time deals
Follow us on Instagram to stay updated.
📸 10. Can I share my picture wearing F I JEWEL?
Absolutely! 😍
We love seeing you shine.
Tag us on Instagram and get a chance to be featured + unlock special rewards.
❌ 11. Do you accept returns or refunds?
Due to hygiene and safety reasons, we do not accept returns unless the product is damaged in transit or incorrect.
If you receive a damaged item:
- Contact us within 24 hours of delivery
- Share clear unboxing video
We will assist you accordingly.
Read our Shipping And Delivery Instructions Properly. Available on website {Shipping & Delivery}
📧 12. How will I know my order is confirmed ?
You will receive a confirmation email after successful payment.
If you don’t receive it, please check your spam folder or contact us.
💌 13. How can I contact you?
You can reach us via:
- Fill the form given on contact us page.
- Instagram DM
- Email us
We usually respond within 24-72 business hours.
Click here to contact us